Need help with Birdline? We’re here to help.
Contact us
For all support requests, email chirp@birdlinestudios.com. We aim to respond within 1–2 business days.
To help us resolve your issue quickly, please include:
- The email address associated with your Birdline account
- A description of the issue or question
- The name of the connected platform involved, if your request relates to an integration (Meta Ads, Google Ads, Google Drive, Notion, Figma or Slack)
- Any relevant screenshots or error messages
Birdline Studios clients can also reach their project manager directly in their shared Slack channel.
Getting started
Birdline is a production workspace that brings your campaigns, creative briefs, tasks and ad performance together in one place. Work is organized in three tabs: Campaigns (your briefs and campaign overviews), Tasks (everything rolled up across your briefs) and Insights (performance from your connected ad accounts, including ROPS and ROCS).
To begin, create a campaign, add your first brief, invite your team under Settings → Organization, and connect Meta Ads or Google Ads under Insights → Manage Connections.
Connecting integrations
- Meta Ads and Google Ads. Go to Insights → Manage Connections and click Connect on the platform’s card, then sign in with the account that owns the ad accounts you want to report on. Birdline reads your ads data to populate Insights, link ads to the briefs that produced them and generate Creative Reports. It never creates, edits, pauses or pays for ads. Use Change Account to switch accounts and Disconnect to stop syncing.
- Google Drive, Docs, Sheets and Slides; Notion. Connect them from a brief to pull documents and pages into Smart Brief. Birdline only accesses the files and pages you pick.
- Figma. Connect to bring design files into your workspace as brief references.
- Slack. Send share links and task notifications from Birdline to the channels you choose. The Birdline Slack app can post to any public channel without being invited first; for private channels, add the app to the channel before sending.
What each connection can access, and how to disconnect, is described in our Privacy Policy.
A connected account isn’t syncing
- Open Insights → Manage Connections. A healthy connection shows its connection date; if the card shows Connect instead, the connection has lapsed.
- Check that Birdline’s access hasn’t been revoked on the platform itself — Meta: Business Integrations settings; Google: Third-party apps and services.
- Reconnect using Change Account or Connect. Reconnecting resolves most sync issues, and new data appears after the next scheduled sync.
- Make sure the account you signed in with still has access to the ad accounts you expect to see.
If it still isn’t syncing, email us with the platform name, the ad account ID and a screenshot of the connection card.
Team and seats
Invite teammates under Settings → Organization: enter their email, choose a role (Member for standard access, Admin to manage members, connections and billing) and send the invite. Pending invites appear until the person joins, and you can change roles or remove members from the same page.
Each plan includes a fixed number of seats, shown under Settings → Subscription. When you reach the limit, remove an inactive member or upgrade your plan before inviting someone new.
Billing and subscriptions
Settings → Subscription shows your plan, renewal date and payment method. From there you can change plans, update your card, download invoices and cancel. Subscriptions renew automatically; a cancellation takes effect at the end of the current billing period, and you keep access until then.
For invoice questions or billing changes you can’t make in the App, email us with “Billing” in the subject line. Fees, renewals and refunds are covered in Section 9 of our Terms of Service.
Birdline Studios clients
If you work with Birdline Studios, your project manager is your first point of contact, in your shared Slack channel or by email. Requests, revisions and approvals run through your workspace in the App, so you can track every brief and deliverable in one place. For questions about your Monthly Partnership, an Order Form or an invoice, email chirp@birdlinestudios.com.
Privacy, data and legal
- Disconnecting or deleting your data. See our Data Deletion Instructions for how to disconnect an integration, delete your account or delete your organization’s workspace.
- Privacy requests. To access, correct or delete your personal information, or to opt out of marketing, email us with “Privacy request” in the subject line. Your rights are described in Section 10 of our Privacy Policy.
- Security. If you suspect unauthorized access to your account or have found a vulnerability, email us right away with “Security” in the subject line.
- Copyright complaints. Follow the process in Section 19 of our Terms of Service.
Birdline is operated by Mike Pagan Studio Inc., doing business as Birdline, headquartered in Torrance, CA.