How to delete your account, your organization’s workspace, or the data Birdline synced from a platform you connected.
What you can delete
Birdline is operated by Mike Pagan Studio Inc., doing business as Birdline. You control the data in your account and can delete it at any time. There are three things you may want to delete, each with its own steps below:
- Your account — your profile and login.
- Your organization’s workspace — the campaigns, briefs, content and connections your team shares.
- Data synced from a connected platform — for example the ads data Birdline pulled from Meta or Google Ads.
What we collect and how long we keep it is described in our Privacy Policy. Deletion is permanent, so export anything you want to keep first; email us if you need help exporting campaigns or briefs.
Delete your account
In the App
- Log in at app.birdline.ai.
- Click the profile icon in the top-right header to open Settings, then go to the Account tab.
- Click Delete Account and confirm.
By email
Send a request to chirp@birdlinestudios.com from the email address on your account, with the subject line “Delete my account.” We will verify that the request came from you and confirm by email when it is complete.
Deleting your account removes you from every organization you belong to. Content you added to a shared workspace stays with that organization, which controls it. If you are the only Admin of an organization, make a teammate an Admin first, or ask us to delete the organization as well (next section).
Delete an organization (workspace)
An organization’s workspace is shared, so deleting it removes its campaigns, briefs, content, members and platform connections for everyone in it.
- Cancel any active subscription under Settings → Subscription (we will cancel it for you if you skip this step; there are no further charges after deletion).
- As an Admin, email chirp@birdlinestudios.com from your account email with the subject line “Delete organization” and the organization’s name.
- We confirm the request with you before deleting, then complete the deletion within 30 days and confirm by email.
Disconnect a platform and delete its data
You can remove a connection without deleting your account. This applies to Meta Ads, Google Ads, Google Drive, Notion, Figma, Slack and any other platform you connect.
In the App
- Go to Insights → Manage Connections (or the settings for the integration).
- Click Disconnect on the platform’s card. Syncing stops immediately and Birdline’s access token is deleted.
- Data already synced stays in your workspace until you delete it or the account is deleted. To have it removed sooner, email chirp@birdlinestudios.com with the subject line “Delete platform data” and the platform name; we delete it within 30 days.
From the platform
- Meta (Facebook and Instagram): open Facebook Settings & Privacy → Settings → Business Integrations (or, in Meta Business Suite, Business Settings → Integrations), find Birdline and click Remove.
- Google: go to myaccount.google.com → Security → Third-party apps & services, select Birdline and click Remove access.
- Slack: a workspace admin can remove the Birdline app under Manage apps.
When Meta or Google notifies us that you have removed Birdline, we automatically delete the data synced through that connection within 30 days; no separate request is needed.
What gets deleted
When your account or organization is deleted, we permanently remove:
- Your profile, login credentials and preferences
- Campaigns, briefs, overviews, shot lists, tasks and comments
- Brand assets, uploaded media, reference files and content links
- AI prompts and outputs, including Smart Brief drafts and Creative Reports
- Data synced from connected platforms, and the tokens used to connect them
- Usage data tied to your account
Your subscription is cancelled and your payment method is removed from our payment processor. Invoice records are kept as described in the next section.
What we keep, and for how long
Deletion is permanent and cannot be undone. A few records are kept for a limited time, as our Privacy Policy explains:
| Data | After deletion |
|---|---|
| Account, workspace and synced platform data | Removed from live systems within 30 days |
| Copies in encrypted backups | Expire within 90 days and are never restored to live systems |
| Invoices and tax records (billing contact and amounts, not workspace content) | Kept 7 years, as tax and accounting law requires |
| Support emails | Kept up to 3 years |
| A record that a deletion was requested and completed | Kept to show we honored your request |
We may also keep limited information where the law requires it or where it is needed to resolve a dispute or enforce our agreements. For Birdline Studios clients, production files and deliverables are kept as set out in your Order Form and Section 8 of the Privacy Policy.
Timeline and confirmation
- Account deleted in the App: you are signed out immediately, and your data is removed from live systems within 30 days.
- Requests by email: we acknowledge within 2 business days, verify that the request came from the account holder or an Admin, and confirm by email once deletion is complete, within 30 days of verification.
- Platform removals: when Meta or Google notifies us that you removed Birdline, the synced data is deleted automatically within 30 days.
Synced data stops updating the moment a platform is disconnected, so there is no gap in which new data is collected while a deletion is in progress.
Need help?
If you run into any issues deleting your account or have questions about data deletion, email chirp@birdlinestudios.com.
- Company: Mike Pagan Studio Inc. dba Birdline
- HQ: Torrance, CA
- Privacy Policy: birdlinestudios.com/privacy
- Terms of Service: birdlinestudios.com/terms
- Support: birdlinestudios.com/support